Sabio strengthens customer engagement analytics portfolio with acquisition of Rapport insight and analysis business

Sabio strengthens customer engagement analytics portfolio with acquisition of Rapport insight and analysis business
Venture fund wants to double the size of the Avaya partner through acquisitions and organic growth
The Sabio offering will support over 3,000 LV = agents
Sabio OnDemand powered by Verint provides contact centre operators with instant access to workforce optimisation technologies
Sabio is providing the AA breakdown service with round-the-clock support within its call centre overhaul
Council claims instant payback for its first foray into automating and reorganising its citizen contact facility
Five-year agreement will see MSP look after customer services systems for financial institution