The international business process outsourcing firm is rapidly expanding
customer service
Civica wins contact centre deal at Hull ahead of a big year
UK City of Culture 2017 oversees 90 staff transferring under TUPE as part of communications contract
Vodafone fined £4.6 million for customer billing disaster
Vodafone blames 'complex' billing system migration for the biggest fine ever issued by Ofcom for 'serious and sustained' breaches of consumer rules
Capita wins £140m Tesco Mobile customer service deal
As a result of the deal 550 Tesco Mobile staff will transfer to the outsourcer
Debenhams extends customer support deal with Capita
Capita puts another £72m in its basket
Pegasystems takes topnotch customer experience to the field
Pegasystems launches Pega Field Service CRM Application to increase field workforce productivity
BT puts the British back into customer service
BT expands UK customer service workforce and brings back offshored jobs to improve service
SimpliVity opens EMEA VAR support centre for hyperconvergence
The firm's business development team is supporting a growing network of local and EMEA-wide solution architects, account managers and channel partners
Solwise Bespoke System Helps Luxonic Lighting To Highlight Savings
When shelf service failed, self service took over to brighten operations for lighting firm and cut costs
Transversal Seeks Partners For Cloud Customer Services
A start-up has developed a retail technology that helps anticipate customers. needs
Poor customer management could be costing EMEA $billions
Stronger data and relationship management could improve revenues
Customer support becoming increasingly urgent priority for UK biz
Rackspace report claims satisfactory service isn't - and UK is wasting hours of productivity
NextiraOne wins Cisco customer service award
"Once again", boasts company
