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Derby City Council hires Maintel to manage contact centre

Maintel won the deal through the public sector's Network Services framework agreement

Newcastle was missing the 'end user perspective' when it came to its extensive IT environment

Freedom of Information requests show how SMEs are losing out on the council outsourcing pot of gold

Contract values and time periods are going up shows new arvato/analyst research

County council to use new library management and mobile access system from outsourcer

The two London councils are facing government cuts of up to £185 million

Council claims instant payback for its first foray into automating and reorganising its citizen contact facility

Scottish capital on the lookout for firms to supply its technology needs in 2016

Local authorities will need to ensure websites are mobile-friendly, according to study

Virtualisation will help Knowsley Council to save on IT infrastructure costs over the next five years

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