Press release

UserTesting Continues to Invest in the Success of Its Customers, Leadership and International Expansion to Support the Growing Demand for Human Insights

businesswire,
0
Sponsored by Businesswire

UserTesting,
the leading on-demand Human Insight Platform, today announced strong
corporate momentum to the start of 2019. Led by a growing demand from
organizations to integrate human insight into their workflows and
product development processes to validate and test any experience with
their customers, UserTesting continues to expand its market dominance in
the customer experience (CX) space. The first quarter of 2019 was
highlighted by 111 new customer logos from brands including Asana, Bud
Financial, Karisma Hotel and Resort, Ohana Health, Scribd inc., Vitamin
Shoppe, and Volvo to name a few, as well as continuing to build customer
relationships with companies including Alaska Airlines and DocuSign. The
number of test sessions run by UserTesting customers continues to see
exponential growth, with more than 80,000 test sessions now being
conducted monthly. From increased platform usage and customer adoption
to top workplace and product innovation awards to recent additions to
the company’s executive team and board of directors, as well as
international expansion—UserTesting’s fiscal year 2019 is off to an
impressive start.

Human insight, when used to make business decisions, becomes the core
driver of compelling customer experiences. UserTesting is committed to
helping its customers take advantage of these insights to create and
deliver unrivaled customer experiences using its Human Insight Platform.
UserTesting’s steadfast dedication to customer success has driven the
company to continually innovate and develop new applications to meet the
ever-evolving market demands and increasing need for businesses to
connect with their customers for deeper understanding and empathy.

Strengthening the Executive Leadership

UserTesting continues to add some of the technology industry’s top
leaders to its executive team—with the latest appointments of Kaj van de
Loo joining as Chief Technology Officer, Mona Sabet to the newly created
role of Chief Corporate Strategy Officer, and Mike Dillon as a new
independent director to the company’s board.

A global technology executive with more than 20 years of experience, van
de Loo brings a passion for delivering innovative products for both
small and large companies. He most recently served as Chief Product
Officer at ForeSee where he was responsible for the company’s full
product lifecycle, from research and data to product management and
design to operations for the entire product portfolio. Prior to ForeSee,
he’s held executive leadership roles at Oracle and SAP, as well as
leading product teams at start-ups Clairmail (acquired by Monitise) and
Questra. Van de Loo is a start-up advisor and a board member and is
credited with several patents and patent applications.

“The more I learned about UserTesting’s approach and commitment to
developing a world-class customer experience platform, it was easy to
see why so many of the top global brands rely on them to create
impactful customer experiences,” said van de Loo. “The opportunity to
make such a meaningful contribution to the evolution of UserTesting and
their growing platform is what drew me to this opportunity.”

Sabet brings to UserTesting more than two decades of experience driving
growth in technology businesses, having led business and corporate
development, legal, and strategic planning. Previously, she served as
managing director at Tribal Advisors, where she helped early-stage tech
companies develop their growth strategies and negotiate successful
exits. As Corporate Vice President, Business Development at Cadence, she
led mergers and acquisitions, strategic transactions and venture
investments, delivering tens of millions of dollars in incremental
revenue. Sabet has been an operator in two early-stage startups:
Coverity led the market in the automation of the identification of
software vulnerabilities; Viblio pioneered automated tagging of
user-generated videos using machine learning and computer vision.

“Having had the opportunity to evaluate a number of technology
companies, I’ve come to understand that a relevant and even captivating
customer experience is a powerful business differentiator. UserTesting
is operating at the center of obtaining meaningful and relevant insights
in order to deliver truly exceptional customer experiences,” said Mona
Sabet. “My passion is helping companies continually evolve and grow and
I’m thrilled to be joining UserTesting at such a transformative and
exciting time in the company’s history.”

During his more than twenty-five-year career, Dillon has served as a
senior executive of technology companies ranging from pre-IPO start-ups
to global Fortune 500 companies. He most recently served as EVP, general
counsel, and corporate secretary at Adobe where he was part of the
executive team that transformed the company into one of the strongest
performing digital experiences cloud subscription businesses. Prior to
Adobe, he held executive level general counsel roles at Silver Springs
Networks, where he helped prepare the company for its IPO and has held
similar senior-level executive roles with Sun Microsystems.

“For most of my career, I’ve worked with organizations focused on data
and analytics,” said Dillon, “Now, I’m excited to have the opportunity
to work with a company that provides the insights behind the numbers. I
understand the value and importance of being a customer-centric
organization and UserTesting not only helps its customers achieve that
goal, they live and breathe customer mindset every day.”

“While it’s satisfying to see such a strong performance to start the
year, what’s most exciting are the opportunities that are ahead of us—to
help even more companies make informed business decisions by empowering
them with the human insights that will allow them to build better
customer experiences at scale,” said Andy MacMillan, CEO of UserTesting.
“We’re also very fortunate to be able to continue to add such
exceptional executive talent with the addition of Kaj, Mona, and Mike to
UserTesting’s C-suite and Board of Directors.”

International Office Expansion

In the coming months, UserTesting will begin an international expansion
to help bring the business closer to an expanding list of European
customers. In an effort to meet the growing international demand for the
UserTesting Human Insight Platform, UserTesting will be opening its
first international office located in Edinburgh, Scotland. Edinburgh has
been a leader of the booming technology scene in the UK and offers
world-class talent with broad language and technology skills that will
help UserTesting fuel its growth throughout Europe.

Industry Recognition

From workplace to products, UserTesting has earned some of the most
respected industry accolades in 2019. These demonstrate that, in
addition to building market leading products, UserTesting is a highly
desirable company for Bay Area’s top talent. Some of the recent
accolades include:

About UserTesting

UserTesting enables every organization to deliver the best customer
experience powered by human insight. With UserTesting’s on-demand Human
Insight Platform, companies across industries make accurate
customer-first decisions at every level, at the speed business demands.
With UserTesting, product teams, marketers, digital and customer
experience executives confidently and quickly create the right
experiences for all target audiences, increasing brand loyalty and
revenue. UserTesting has over 1,200 subscription customers, including 48
of the top 100 brands in the world, and has delivered human insights to
over 35,000 companies to-date. Backed by Accel and OpenView, UserTesting
is headquartered in San Francisco, CA. To learn more, visit www.usertesting.com.