Tendril, the leading provider of AI-powered utility customer experience
and DSM solutions, today announced it has entered into a definitive
agreement to acquire EnergySavvy, the leader in personalized utility
customer engagement. With this acquisition, Tendril’s expanded platform
now delivers proven solutions for the full range of C-level, residential
customer experience challenges: reducing service costs, increasing
satisfaction, and executing strategic initiatives, such as serving
low-income households and supporting TOU rates.
As today’s utility Chief Customer Officers (CCOs) strive to deliver the
relevant, satisfying and truly personalized experiences customers have
come to expect, they’re also tasked with reducing costs and uncovering
new sources of revenue. Until now, addressing these needs has either
required a patchwork of small, point solutions, or turning to slow,
costly and inflexible back-end systems. By adding EnergySavvy’s
multi-channel personalization solutions, Tendril can deliver a proven
residential customer experience platform of unmatched scope, including
advanced energy analytics, multi-channel personalization, Home Energy
Management (HEM), behavioral engagement, program workflow and much more.
“Tendril knows that delivering radically better utility customer
experiences is central to our ability to help shape and lead the clean
energy revolution,” said Adrian Tuck, CEO, Tendril. “To do this we are
bringing together those companies that not only extend the technical
capabilities of our platform, but also share our commitment to
innovation, and allow us to provide utility CCOs the industry’s most
powerful single-solution suite. EEme
gave us the industry’s most accurate disaggregation technology, and
now EnergySavvy brings us best-in-class personalization. Our goal is to
build towards a truly end-to-end solution of choice for utility CCOs
during 2019.”
This acquisition unites two market leaders. Tendril’s Behavioral Energy
Efficiency (BEE), Customer Engagement and Demand Management solutions
are trusted by some of the nation’s largest and most innovative
utilities to power modern DSM programs. Meanwhile, EnergySavvy provides
utility customer experience and personalization products to more than 30
utility clients: solutions which have been proven to deliver measurable
utility business benefits, including reduced call volumes and increases
in arrears collections, program enrollment, email open rates, and
customer trust scores.
“Teaming up with Tendril creates a platform that unites all residential
utility customer data, analytics and insights in one place,” said Aaron
Goldfeder, CEO, EnergySavvy. “By combining our respective strengths,
Tendril becomes the natural leader in end-to-end residential utility
customer experience. As utility CCOs and business leaders plan the next
stage of customer experience investment—from personalization to DSM to
engagement—the natural next question is, ‘Shouldn’t we be talking to
Tendril?’”
About Tendril
Tendril is changing the way the world uses energy. Our data analytics on
more than 123 million homes creates new business opportunities for any
product or service provider connected to the home. Today, this includes
electric and gas utilities, and energy retailers. Built over more than a
decade, the Tendril Platform delivers real-time, ever-evolving data
about the home and how people use energy in it. These rich insights help
our customers improve customer acquisition, increase engagement and
orchestrate home energy experiences. For more information, please visit www.tendrilinc.com
and follow us on Twitter at @Tendril.
About EnergySavvy
Through data-driven personalization, innovative customer engagement and
automated program delivery, EnergySavvy delivers the utility industry’s
leading purpose-built, cloud-based customer experience platform. By
addressing the unique challenges of the utility customer journeys—from
new move-ins, to service alerts, to value-added energy
efficiency—EnergySavvy’s suite of cloud solutions solves the utility
data problem, works with any system or platform, and delivers unmatched
speed-to-value in utility customer experience solution delivery. More
than 30 utilities and state programs across the U.S. rely on EnergySavvy
to enable their own transformation in the modern, digital customer era.
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