Qumu, the leading provider of best-in-class video technology for the
enterprise, has been named the 2019 Gold Stevie® Award winner as
Customer Service Department of the Year in the Computer Services
category. This year marks not only the first Stevie for the Qumu
Customer Success team, but also its first nomination for the highly
competitive and internationally-recognized honor. Past winners have
included Google, Optum Health, Zappos.com, Wyndham Resorts and Aflac.
“Companies work with Qumu because we solve tough problems with video in
the enterprise, and we couldn’t be more proud of our Customer Success
team,” said Vern Hanzlik, President and CEO of Qumu. “We maintain the
most diverse, sophisticated and quality-driven customer base in the
entire Enterprise Video industry, and there is no team in this space
more deserving of Department of the Year than ours.”
In addition to direct feedback from key Global 2000 customers, the Qumu
Customer Success team was evaluated on metrics related to Ticket Reply
Times, Total Handling Times, One-Touch Resolutions, Overall Customer
Satisfaction, Customer Retention, and Willingness to Recommend.
Information for the award submission was collected from Qumu customers
and internal Qumu ticketing systems, as well as from independent
analysts who cover the Enterprise Video space.
More than 200 professionals worldwide participated in the judging
process to select the 2019 Stevie Award winners. This year’s judging
panel in the Customer Service and Support category included industry
veterans from Wells Fargo, Cisco, DHL, Dell, Comcast, JB Hunt, RedHat
and Squarespace, and their job was not an easy one. “The nominations
submitted to The 2019 American Business Awards were outstanding,” noted
Michael Gallagher, President and Founder of the Stevie Awards. “They
illustrate the continued vibrancy of innovation and high level of
achievement across the American economic landscape.”
In acceptance of the 2019 Stevie Award for Customer Service Department
of the Year, the Qumu Customer Success Team will be honored in a
ceremony at the Marriott Marquis Hotel in New York City, on June 11th of
this year. Anyone interested in learning more about Qumu may visit the
Qumu website at www.qumu.com,
or request more information online at www.qumu.com/contact-us/.
Details about The American Business Awards and the list of 2019 Stevie
winners are available at www.StevieAwards.com/ABA.
About Qumu Corporation
Qumu (Nasdaq: QUMU) is the leading provider of best-in-class tools to
create, manage, secure, distribute and measure the success of live and
on-demand video for the enterprise. Backed by the most trusted and
experienced team in the industry, the Qumu platform enables global
organizations to drive employee engagement, increase access to video,
and modernize the workplace by providing a more efficient and effective
way to share knowledge.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie
Awards, the German Stevie Awards, The American Business Awards®, The
International Business Awards®, the Stevie Awards for Women in Business,
the Stevie Awards for Great Employers, and the Stevie Awards for Sales &
Customer Service. Stevie Awards competitions receive more than 12,000
entries each year from organizations in more than 70 nations. Honoring
organizations of all types and sizes and the people behind them, the
Stevies recognize outstanding performances in the workplace worldwide.
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