A new report suggests that patients are seeking out plastic surgeons who offer modern experiences at the doctor’s office, with factors such as timeliness, friendliness of staff, and use of modern digital tools playing roles in shaping the experiences.
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In the ModMed® ‘What Patients Really Think’ report,1 patients polled indicated that doctors’ offices are given, on average, four chances to make a good impression, and nine in 10 place importance on their doctor using the latest technology.*
According to the study, 60% of patients are likely to select one doctor over another if able to make appointments online.* Additionally, 69% of patients surveyed agree that it is important for a doctor’s office to have the ability to set up text reminders for all appointments through an online portal or mobile app.*
The ModMed patient engagement tools help plastic surgeons meet the needs of today’s connected patients. With a mobile app experience that integrates SMS online scheduling, telehealth visits, online payments, before-and-after images and more, ModMed continues to be a leader in modernizing the digital patient experience.
Practices are seeing tangible benefits from adopting these touchpoints.
“I looked at several EHR systems over the years, and what stood out about EMA was that it was an easy-to-navigate, plastic-surgery-specific, iPad-compatible application,” said Dr. Gregory A. Greco, DO, FACS, of Monmouth Plastic Surgery. “The portability of the cloud-based platform and the capability of ePrescribing have been the biggest benefits.”
P. Daniel Ward, MD, of Ward MD Facial Plastic Surgery and Form Spa, commented: “If patients spend 10 minutes checking in followed by 20 minutes of paperwork, it’s not enjoyable for them. With ModMed’s patient mobile app, patients can enter all of their information ahead of the visit. In addition, we can communicate via the app. It’s a smooth process, and patients feel that they have better access to us, which we believe optimizes their experience.”
At this year’s Plastic Surgery The Meeting, ModMed will showcase its latest patient engagement tools and other solutions that are helping plastic surgeons offer patients a more modern experience, including:
A Modern Online Presence
With 69% of patients having indicated they place importance on the availability of a modern-looking website*, it is not only online reviews that providers should consider. The full ModMed AMP solution includes digital marketing, website design and management, and e-commerce that work together with reputation management to enhance the digital footprint for practices.
Patients Engagement Tools
More than half (54%) of patients strongly agree that their doctor seems more attentive since introducing new technology to their office. Whether offering online scheduling, using an iPad in the exam room or sending surveys following an appointment, modern technology can deliver greater convenience and make an impact. ModMed Patient Engagement tools connect seamlessly with ModMed Practice Management to help deliver a frictionless experience to patients.
Quoting Tool
The ModMed quoting tool provides patients with a PDF of estimated charges for specific services and procedures, cosmetic or insurance-based, and tracks which quotes translate to actual charges. Additionally, the quoting tool allows patients to add custom discounts and save their favorite quotes.
Package Management
Package Management enables practices to create, sell and keep track of services offered as part of a package. When a patient receives a packaged service during a visit, the package management tool will automatically track how many treatments are remaining, add package expiration dates, and apply additional discounts at the time of purchase.
The ModMed team will demo these and other aspects of its solution at the ASPS Annual Meeting in booth #525 during exhibit hours October 28–30, in Boston.
To set up a time for a demo, please visit modmed.com/psthemeeting.
For more information about the ModMed Plastic Surgery suite, please visit ModMed at modmed.com/Plastic Surgery.
1. Statistics referenced from ModMed 2022 Patient Experience Report: What Patients Really Think
*Data reflected is a combined stat of “very important” and “somewhat important” or “very likely” and “somewhat likely” to the generally used terms “important” or “likely,” respectively.
About ModMed
ModMed is transforming healthcare by placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. With our electronic health records (EHR) and practice management (PM) systems, and our revenue cycle management (RCM) services, our all-in-one solution empowers specialty medical practices by providing clinical, financial and operational software solutions. Our staff physicians help to develop products and services for allergy, dermatology, gastroenterology, OBGYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry and urology practices, as well as ambulatory surgery centers. For more information, visit modmed.com. Connect with ModMed via its blog, Facebook, LinkedIn, Twitter and Instagram.
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