OnShift®, a leader in human capital management software for post-acute care and senior living, today announced that Mike DiComes has been hired as Senior Vice President of Customer Success. With a proven track record leading all aspects of service and delivery at several technology companies, DiComes will take on a senior leadership position for OnShift’s customer success organization as the company continues on its path of rapid growth.
DiComes joins OnShift with over 20 years of experience leading global functions and multi-disciplined teams driving the customer experience for software technology companies across several industries including healthcare, cyber security, payments and higher education.
“The addition of Mike’s leadership to our customer success team is a huge win for both OnShift and our customers,” stated Ray Desrochers, President and COO, OnShift. “His background in creating exceptional customer experiences will be invaluable as we further expand our customer success offerings and deliver the services our clients will require to succeed in the rapidly-evolving healthcare marketplace. We look forward to having a highly respected leader like Mike take things to the next level.”
Prior to OnShift, DiComes led the customer success organization at Jenzabar, where he was responsible for all post-sales customer delivery disciplines. He also held several senior management roles leading support, professional services and technical account management during his tenure at ACI Worldwide, Inc. In addition, DiComes led the North American services and support organization for Sophos, a UK-based cybersecurity company.
“OnShift is a mission-driven organization that recognizes the positive impact a strong customer success program can have on the clients we serve,” said DiComes. “I’m excited to build upon OnShift’s reputation for service excellence as we continue to expand our offerings to meet the needs of our rapidly-growing customer base.”
About OnShift, Inc.
OnShift’s next-generation human capital management platform fundamentally transforms the relationship between healthcare organizations and their employees. Our innovative approach to recruitment, hiring, workforce management, pay and engagement fosters a culture where people want to work. That’s why thousands of healthcare organizations rely on OnShift’s integrated suite of software and services to dramatically reduce turnover rates, decrease costs and improve the quality and continuity of care. For more information, visit www.onshift.com.
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