Lifesize, Inc., a leader and global provider of cloud contact center and video meeting solutions in over 100 countries with 1700 channel partners, today announced it has been recognized in the 2021 Gartner Magic Quadrant for Contact Center as a Service. Previously, Lifesize has been recognized in both the 2021 Gartner Magic Quadrant for Workforce Engagement Management[2] and the 2020 Gartner Magic Quadrant for Meeting Solutions.[3]
“We are excited to being recognized yet again in the 2021 Gartner Magic Quadrant for Contact Center as a Service. We believe it is a testament to our focus on delivering customer value with our contact center cloud offering,” said Kim Niederman, CEO of Lifesize. “Our contact center solutions will continue to deliver innovation by driving better customer engagement capabilities. With video being part of our core channel offering in addition to voice and digital channels, we allow businesses to benefit from a truly omnichannel offering.”
According to the 2021 Gartner Magic Quadrant for CCaaS report, the core capability of a CCaaS solution is “getting connected – with a focus on delivering a channel-agnostic, architected design to create customer service journeys, including intelligent self-service. Services are consumed on a per-seat, per-concurrent-user or transaction basis.”
With Lifesize CxEngage, businesses can reach and get connected with customers like never before. They can engage with customers on any channel – video, voice, or digital. Agents can start an engagement on chat, SMS, or voice and seamlessly pivot to video for deeper engagement. Additionally, CxEngage offers a rich set of WEM capabilities including a set of quality management (CxQM), agent assist, performance management , and workforce management (CxWFM) capabilities all available integrated with the core platform.
To learn more about Lifesize’s contact center solutions, visit: https://www.lifesize.com/en/call-center-software/
[1] Gartner, “Magic Quadrant for Contact Center as a Service” Drew Kraus, Pri Rathnayake, Steve Blood, August 9, 2021.
[2] Gartner, “Magic Quadrant for Workforce Engagement Management, Jim Davies, Jim Robinson, Kim Dans, Mark Dauigoy, April 26, 2021.
[3] Gartner, “Magic Quadrant for Meeting Solutions”, Mike Fasciani, Tom Eagle, Adam Preset, Brian Doherty, October 12, 2020.
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About Lifesize
Lifesize, Inc. is a leader and global provider of omnichannel cloud contact center and video meeting solutions in over 100 countries with 1700 channel partners. To learn more about our analyst recognized solutions and see why tens of thousands of leading organizations like RBC, Yale University, Pearson, Salvation Army, Shell Energy and NASA rely on Lifesize for mission-critical business communications, visit www.lifesize.com or the Lifesize blog.
Lifesize and the Lifesize logo are trademarks of Lifesize, Inc. All other trademarks are the property of their respective owners.
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