Vonage (NYSE:VG), a global business cloud communications leader, today
announced that digital marketing agency FCR Media Belgium NV has seen
major gains in customer experience and productivity by implementing the
NewVoiceMedia (NVM) solution for sales and service. Vonage’s NVM
solution is used by enterprises for their contact center and inside
sales needs.
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To stay ahead of the fast transforming digital technology curve, FCR
Media, the largest Belgian digital marketing agency for small and medium
enterprises (SMEs) and the self-employed, partnered with Vonage to use
its NVM solution to embark on two stages of digital transformation.
Firstly, deploying Salesforce in mid-2017, followed by the introduction
of the NVM solution for sales and service. With around 30,000 B2B
clients choosing the company for website, SEO and marketing, FCR Media
has re-shaped its business to compete in the digital world with new
products, a better customer experience and improved productivity.
Within a year of installing Salesforce and the NVM solution, FCR Media
has seen customer satisfaction soar by 50 percent, customer churn
reduced by a fifth, its IT budget reduced from €14 million to €6.5
million, and 100 percent cloud platform stability.
“Our commitment to our global community is to listen to each client and
create digital solutions that help reach goals and customers,” Steven
Desmet, IT Director at FCR Media, says. “When the time came for
us to take our promise to the next level, we needed the best out there
and Vonage’s NewVoiceMedia solution is second to none with its
innovative Salesforce integration, roadmap and platform stability.”
Mr. Desmet continues, “With Vonage’s help we have already broken records
in the first phase of our transformation. Since deploying the NVM
solution, the productivity benefits have been immense. But most
importantly, we’re now looking forward to being able to provide our
clients with a reliable, consistent and personalized customer
experience.”
Chris Haggis, SVP of Customer Success for Vonage, comments, “FCR Media’s
digital transformation journey has been an incredibly fulfilling
experience as the results in both phases have been phenomenal. To see
FCR deliver on its mission using the smartest technology in the smartest
manner to provide emotive customer service, further advances our vision
of what the future of customer experience should be. We look forward to
continuing to support FCR Media as it continues its rapid expansion.”
To learn more about FCR Media and Vonage’s NewVoiceMedia solution’s
impact, read the case study at www.newvoicemedia.com.
Salesforce and others are trademarks of Salesforce.com, Inc.
– ENDS –
About Vonage
Vonage
(NYSE:VG) is redefining business communications, helping enterprises
use fully-integrated unified communications, contact center, and
programmable communications solutions via Nexmo, the Vonage API
Platform, to improve how business gets done. True to our roots as a
technology disruptor, we’ve embraced technology to transform how
companies connect, collaborate and communicate to create better business
outcomes. Vonage’s fully-integrated cloud communications platform built
on a microservices-based architecture enables businesses to collaborate
more productively and engage their customers more effectively using
intelligent interactions across all channels, including messaging, chat,
social media, video and voice.
Vonage’s NewVoiceMedia
solution provides contact center and inside sales technology that
enables businesses to create exceptional, emotive customer experiences
to serve better and sell more. Built from a true cloud environment with
proven 99.999% platform uptime, this award-winning solution integrates
all communications channels without expensive, disruptive hardware
changes and plugs straight into your CRM for full access to hard-won
data.
Vonage is headquartered in Holmdel, New Jersey, with offices throughout
the United States, Europe and Asia. Vonage can be found on Twitter,
Facebook,
LinkedIn,
and YouTube.
Vonage’s NewVoiceMedia can be found on Twitter,
Facebook,
and LinkedIn.
About FCR
FCR Media is the largest Belgian digital marketing agency for SMEs and
the self-employed. By enabling businesses to be optimally findable on
the Internet and social media, we boost their sales. FCR Media has 50
years of experience in the SME market. A team of experts creates and
optimizes websites, videos, Google and Facebook ads and much more every
day. We have a partnership with Microsoft and besides being a Google
Premier partner, we are the only Bing Ads partner in Belgium. Customers
can count on the expertise of certified specialists and a team of
digital experts that optimizes the online presence of companies on
various platforms, including goldenpages.be.
Thanks to a customer and result-oriented approach of 350 employees, we
have around 30,000 satisfied customers in total.
(vg-a)
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