Consilio, the global leader in legal technology solutions and enterprise legal services, today announced the launch of Lio, a specialized internal chatbot powered by Consilio’s expert-centered AI approach. Lio is designed to provide intelligent responses and valuable insights to support Consilio’s professionals in their daily tasks, leading to an unparalleled support system Consilio can leverage as it delivers for its clients.
More broadly, Consilio is integrating expert-centered AI applications and capabilities across its organization to help its professionals become more efficient and productive. This application and productivity tool is tailored to Consilio’s best practices and is implemented leveraging Consilio’s “AI with Integrity” risk management framework.
As part of this ongoing commitment, Consilio is rolling out Lio to strengthen it’s information security operations by reducing the time for their professionals to safely access data repositories. The chatbot also references predefined incident response playbooks for common security events (i.e. social engineering, phishing, and ransomware attacks), assists in triage and escalation, and helps communicate with internal users on policy enforcement and compliance.
“With Lio, Consilio continues to blend cutting-edge AI technology and commitment to robust enterprise security with unmatched human expertise,” said Raj Chandrasekar, Chief Technology and Innovation Officer, Consilio. “As we continue to refine our internal AI solutions, clients can expect those learnings to translate into world class innovations to drive a superior customer experience.”
Lio Chatbot Built on Curated Model Training and Prompts
One of the key priorities throughout the development process of this internal chatbot was ensuring the quality of model training and prompts. Consilio has implemented robust implementation plans, leveraging assigned knowledge managers to review and curate the right training information. Lio operates within a dedicated, secure, self-contained environment, which provides robust feedback for Consilio employees during the prompt / response process to increase the assistive quality of the chatbot.
In addition to internal uses of AI, Consilio is actively developing and piloting LLM-powered chatbot applications to aid in legal investigations, development of summaries, and conducting legal research and document reviews, among other critical legal functions.
About Consilio
Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. Renowned for its expertise in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, and contracts management, Consilio also excels in legal staffing and recruitment through its Lawyers On Demand division. Consilio globally employs leading professionals in the industry, applying defensible workflows with patented and industry-proven technology across all phases of the eDiscovery and risk management lifecycle. ISOIEC 27001:2013 certified, the company operates offices, document review, and data centers across Europe, Asia, and North America. Discover more about Consilio’s commitment to legal excellence and innovation at www.consilio.com.
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