Chorus.ai, the leading Conversation
Intelligence Platform for high-growth sales and customer success
teams, today announced it won the 2019
Excellence in Customer Service Award for Best Technology of the Year
by Business Intelligence Group.
The award recognizes companies investing in customer service and
experiences that drive loyalty and develop deeper relationships.
According to Chorus research, only 5 percent of information on
customer-facing calls ever makes it into the CRM. Chorus.ai is the first
platform built to understand the conversation drivers of business
outcomes so agents can create high-quality, consistent customer
experiences at scale. With the platform, the organization is able to
collaborate more closely, maintain alignment at speed, and become more
customer-centric and data-driven.
“Customer experience has shifted dramatically recently,” said Roy
Raanani, CEO & Co-Founder of Chorus.ai. “For the first time, we’re
seeing the fuller picture because of AI-driven Conversation
Intelligence. Previously, the deployment of AI was implemented to reduce
human support; now, it has the added dimension of augmenting humans to
improve their interactions with clients. Our AI gives Customer Success
leaders the ability to shine a light on what is driving success and
failure so that they can better coach their team to address customer
needs and drive better outcomes.”
Top revenue teams continue choosing Chorus.ai’s solutions to increase
efficiency in business conversations and drive growth. Marketing
companies, such as EverString and Engagio, have used Chorus.ai’s
technology to improve customer conversations. The Head of Sales for Zoom
Video Communications, Greg Holmes, believes Chorus.ai played a role
Zoom’s extreme growth, stating, “Chorus.ai has helped us become a
smarter sales organization as we’ve scaled. We’ve seen a drastic
reduction in new hire ramp times and higher sales productivity with even
more reps hitting quota. Chorus.ai is a game changer.”
For more information about Chorus.ai, visit https://www.chorus.ai/.
About Chorus.ai
Chorus.ai
is the No.1 Conversation Intelligence Platform for high-growth sales
teams. Founded in 2015, Chorus.ai’s Conversation Intelligence Platform
identifies and helps teams replicate the performance of top-performing
reps by analyzing their sales meetings. These insights serve as the
foundation of an effective coaching strategy for sales and customer
success teams and provide insight into the voice-of-the-customer across
the entire organization. Customers like Zoom, Outreach, Qualtrics,
Adobe, and GitLab ramp new hires to productivity 30-50% faster and see
an increase in quota attainment from 20-to-100%. Chorus.ai is
headquartered in San Francisco, with offices in Tel Aviv and Boston.
About Business Intelligence Group
The Business
Intelligence Group was founded with the mission of recognizing true
talent and superior performance in the business world. Unlike other
industry award programs, these programs are judged by business
executives having experience and knowledge. The organization’s
proprietary and unique scoring system selectively measures performance
across multiple business domains and then rewards those companies whose
achievements stand above those of their peers.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190517005546/en/