Today, at its annual customer success and innovation conference, broadband platform company Calix, Inc. (NYSE: CALX) announced new ways for broadband service providers (BSPs) to delight residential subscribers. HomeOfficeIQ™ will enable BSPs to offer their residential subscribers a cellular backup capability for their home network that ensures critical connected devices and services stay online, even if extraordinary circumstances should cause an outage. When packaged with other managed services like cybersecurity, advanced network controls, and connected cameras, HomeOfficeIQ will round out a personalized offer for subscribers who work from home.
In the United States alone, more than 90 million people work remotely, either full- or part-time. To prepare for unexpected Wi-Fi service downtime, subscribers will be able to manage HomeOfficeIQ via the CommandIQ® mobile app. This will enable them to easily prioritize access and devices in the home that support working and studying or address medical needs over less critical activities.
HomeOfficeIQ is the next addition to a robust portfolio of Calix SmartHome™ residential managed services on the Calix platform that hundreds of BSPs already use to deliver exceptional experiences for residential subscribers. Calix began launching SmartHome managed services five years ago and more recently expanded the portfolio to include Arlo Secure connected cameras, Bark social-media monitoring, and Servify Care connected device protection.
Because all SmartHome managed services are fully integrated for the Calix platform, it is incredibly easy for all BSP functions—engineering, operations, support, and marketing—to deploy, promote, manage, and support them. As a result, it takes weeks rather than months or years for BSPs to launch SmartHome managed services to subscribers.
With the power of the platform, BSPs are moving away from a dated “speeds and feeds” mindset and building their brands around differentiated value. By doing so, they secure unbeatable subscriber loyalty and successfully win their markets against even the biggest legacy players. Calix customers of all sizes and in highly competitive markets are achieving exceptional Net Promoter Scores℠, increasing subscriber satisfaction, and rapidly growing average revenue per user (ARPU).
“We put our subscribers first in everything that we do—ensuring their satisfaction is the top priority at Highline,” said Lynn Hall, chief marketing officer at Highline. “We strive to create experiences people rave about and go beyond giving them the fastest speeds. We are addressing our subscribers’ specific lifestyles and needs—whether they’re remote workers, movie buffs, or avid gamers, we’ve got them covered. The ever-increasing capabilities delivered through the Calix broadband platform and SmartHome portfolio of managed services help us ensure we’re exceeding our subscribers’ expectations and staying ahead of the competition.”
To accelerate adoption and streamline go-to-market strategies, the award-winning Calix Customer Success Services team offers multiple enablement programs and flexible learning solutions—including Premier Customer Success and Calix Education Services. By leveraging these critical customer success assets, BSPs have everything they need to transform their business.
“We have enabled Calix customers to stay at the forefront of the residential experience through joint innovation and the power of our unique end-to-end platform,” said Michael Weening, president and chief executive officer at Calix. “We initially built the wireless back-up capability for our SmartBiz offering as an essential capability for small businesses. During storms or when construction crews cut fiber lines, small business owners must keep key systems running by failing over and back to a hotspot or their mobile device. Given the recent work-from-home paradigm shift, our customers identified that a simplified version of that capability would be a great value-add for the home office user—and that is how we created HomeOfficeIQ.
“As an offering that is fully integrated for our platform, HomeOfficeIQ is available on any GigaSpire® system. This offering is a great example of how Calix works in a successful partnership with our customers. Through the power of the platform and our predictable 91-day cadence of software and cloud updates, we work together to develop the right innovations they can leverage to continuously transform their business and deliver a subscriber experience that gets increasingly better.”
Attendees at ConneXions can visit the SmartHome house in the Innovation Showcase at the Wynn in Las Vegas until October 17.
Learn how SmartHome managed services on the Calix broadband platform give BSPs everything they need to create differentiating residential service offerings that deliver immense subscriber value and grow loyalty.
About Calix
Calix, Inc. (NYSE: CALX)—Broadband service providers of all sizes leverage the Calix platform and teams to simplify their business and excite their subscribers to grow the value of their business and for their communities for generations. The democratizing power of the platform and portfolio of managed services enables them to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.
This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix’s trademarks can be found at https://www.calix.com/pages/trademarks.html. Third-party trademarks mentioned are the property of their respective owners.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
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