AmplifAI, the leading AI-driven performance enablement platform for employee-focused enterprises, is proud to announce its recognition as a Sample Vendor in the 2023 Gartner® Hype Cycle™ for Digital Workplace Applications. The report underlines the significance of AI in reshaping the digital employee experience.
AmplifAI believes its inclusion as a Sample Vendor emphasizes the role of AI-enhanced digital tools in unified data and analytics visibility and enhancing performance across every layer of the contact center, ranging from frontline agents to supervisors.
Performance management is more relevant today than ever as organizations are under increased pressure to improve business outcomes with tighter budgets and higher goals across revenue, retention, and efficiency. AmplifAI distinguishes itself in the performance management landscape with its holistic, fully integrated view of organizational performance that drives substantial enhancements in KPIs, productivity, employee retention, and overall cost-efficiency for F500 enterprises such as the Home Depot, Chewy, and Zillow.
Everyday AI, a core technology outlined in the Report, represents the opportunity to fulfill the promise of speed, productivity, and a new era of workers who are empowered to be their best selves by eliminating tedious, manual work. Everyday AI is bursting with opportunity in the contact center, where operational efficiency is key to driving optimal results for clients and their end-customers alike.
Applied to performance management in the contact center, Everyday AI helps operations leaders deliver quicker results by building a culture of continuous improvement that enhances productivity for agents and leaders. Training and coaching all employees effectively is necessary to impact the bottom line—and AI is poised to uplift and empower every worker in the contact center.
“AI-driven performance management represents a strategic imperative for modern contact centers,” said Sean Minter, CEO of AmplifAI. “It powers a profound shift for our enterprise customers, empowering them to deliver more agile, exceptional customer services by placing the employee experience—from leaders to frontline agents—front and center. AmplifAI is paving the way for world-class productivity and efficiency, helping boost organizational performance and drive business outcomes through an empowered, AI-enhanced workforce.”
Benefits derived from the AmplifAI platform include:
- Objective Data Interpretation: Consolidated and holistic data analytics, unlocking actionable insights to enhance organizational outcomes and drive productivity and efficiency.
- Boosting Speed and Consistency: Data-driven performance improvement, consistency, and accountability, fostering a positive digital work experience for agents and team leaders alike.
- Superior Coaching Through AI: AI-driven coaching for both leaders and agents, equipping team leaders with the tools to be adaptable and impactful mentors.
- Data-Driven Modeling: Predictive modeling that enables intelligent, data-informed goals, ensuring performance improvement that is backed by data and provides next-best actions to improve key behaviors.
Organizations looking to explore the comprehensive 2023 Gartner® Hype Cycle™ for Digital Workplace Applications mentioning AmplifAI as a Sample Vendor can access it here.
Gartner, Hype Cycle for Digital Workplace Applications, 2023, Matt Cain, Lane Severson, 2 August 2023
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About AmplifAI
At AmplifAI, we’re applying AI to make teams better. AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable performance, improve people and make work more fun – wherever work is happening. Powering success for companies like The Home Depot, GoDaddy, Premier Bank, University of Miami, and DispatchHealth. Visit https://www.amplifai.com to learn more.
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