8×8, Inc. (NYSE:EGHT), a leading cloud
provider of voice, video, chat and contact center solutions for over one
million users worldwide, today announced an expansion of services for
contact center customers which provide hands-on administration and
management to ensure 8×8 customers get the most value from their contact
center investment. 8×8
Service Management for Contact Center is a monthly service, which is
now available. The service was launched at the ICMI
Contact Center Expo, taking place through May 16th in Fort
Lauderdale, Florida.
The offering helps companies ensure positive customer experiences after
the initial contact center implementation, giving 8×8 customers a
pre-defined number of support hours through a single point of contact
for a monthly fee. The service from an 8×8 contact center expert
simplifies in-house support requirements for customers, providing them
with subject matter experts to work alongside their internal staff to
ensure timely administration of the contact center solution and
efficient use of product features.
“Companies often move to the cloud to decrease the burden of maintaining
the systems required to manage their contact centers. But that doesn’t
mean that they suddenly become experts in deploying routing strategies
or IVR/self-service design,” said Sheila McGee-Smith, President &
Principal Analyst of McGee-Smith Analytics. “8×8 Service Management for
Contact Centers is an offering that many, if not most, companies will
choose as a safety net – especially as they migrate from premises
solutions to the cloud for the first time.”
The 8×8 Service Management for Contact Center can include activities
such as omnichannel setup, distributed deployments, enhanced IVR custom
applications, and co-browse and other system configuration options to
assist any contact center customer in optimizing their 8×8 solution.
“The contact center is the lifeblood of any best-in-class customer
experience strategy, but many companies just don’t have the in-house
capabilities to manage it properly,” said Sam Wilson, Senior Vice
President of Small Business & eCommerce at 8×8. “The focus for contact
center managers and agents needs to remain squarely on ensuring
seamless, positive customer experiences. The 8×8 Service Management for
Contact Center offer demonstrates how serious 8×8 is about fostering
positive customer experience by providing the best total cloud platform
for not only UC but contact center as well. The service offers an extra
integrated layer of support so customer experience never falters, and
companies can respond to the ongoing changing needs of their business.”
For more information, visit here
or booth 703 at ICMI Contact Center Expo to learn how 8×8 is
transforming the contact center.
About 8×8, Inc.
8×8, Inc. (NYSE:EGHT) cloud solutions help businesses transform their
customer and employee experience. With one system of engagement for
voice, video, collaboration and contact center and one system of
intelligence on one technology platform, businesses can now communicate
faster and smarter to exceed the speed of customer expectations. For
additional information, visit www.8×8.com,
or follow 8×8 on LinkedIn,
Twitter, and Facebook.
8×8® and 8×8 X Series™ are trademarks of 8×8, Inc.
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