A new survey into customer service trends, indicates that the days of the loyal customer is over and resellers have their work cut out keeping customers.
Channel News
Cisco opens wallet again for $141 million Cariden acquisition
Continues spending spree with Califronian network management software company
Phoenix IT records £60 million loss after ‘accounting irregularities’ revealed
Financial figures manipulated since March 2009
NetSuite tempts Sage partner with cloud-based ERP
Eureka Solutions joins NetSuite partner programme
Whiptail boasts of highest capacity modular SSD array
Data like Pringles, Whiptail CEO alludes
Businesses still put clamps on flexible working
Despite new technology making it easier
Amazon tries to kill off the Old Guard of big data
Amazon is planning to wipe out the traditional suppliers of cloud services in the UK in a price war which will lower the cost of the cloud for many companies.
Cloud takes power away from IT crowd
Cloud strategies are making it less likely that resellers will be pitching products to the IT department and sales teams should be targetting business units instead.
Private companies advised to follow the public sector in social media deployment
Or face the risk of a damaged reputation
Global server revenues continue to fall, say Gartner and IDC
Dell only major vendor to increase sales
Spending falls despite lead up to Christmas
But Visa says retailers should gear up for "mega Monday"
Dixons makes loss in first half of the year
Banks on Comet's fall to help its figures rise
Logicalis UK boss Tom Kelly to step down next year
Kelly to leave in February 2013 after 10 years at the managed service provider
Lattice Engines gets $20 million and pushes Big Data expansion plans
Lattice Engines, which operates has a branch in the UK, has raised more than $20 million to beef up its Big Data sales.
Western Europe IT equipment sales reach €14.1 billion, says GfK
Third quarter sees growth in resilient economies
Google promises cloud data will stay in the EU
After losing too many contracts, Google has decided it is safer to promise its partners and customers that their data will stay inside the EU.
Cisco pulls cloud and managed service providers together under one programme
introduces Cloud and Managed Service Programme as part of cloud push
Despite floods, Etailers claim it’s business as usual
A few incidents but nothing serious
Two thirds of European enterprises to continue investment in SaaS
Worldwide Gartner survey shows that SaaS spending unlikely to slow down
NGD launches network connectivity deployment service
To help channel partners co-locating at its huge data centre
PC market declines in India as well as Europe
Not a good time for the sector says Gartner
Amazon gets in hot water with ASA
Virgin escapes watchdog's bite
Avnet TS to provide support services for Brocade resellers
Trained engineers will help strengthen relations with networking customers
Black Friday Shows How Much Microsoft Has Changed The Market
Windows 8 is not lighting up the marketplace but Black Friday's cost-cutting did produce a spark - at least for Acer and Sony
Big Data Partnership selected for Microsoft’s big data service rollout
Chosen to support HDInsight
Mastek signs deal with 360Globalnet
To enhance mutual services
Amazon increases presence in Europe with French distribution centre
Reveals UK sales figures for the first time
Nutanix thanks SDG for EMEA channel boost
Virtualisation software vendor adds Mason IT, Nugensis and Viadex as UK partners
Softcat prowling for new recruits
But finding the right staff may not be straight forward
Iomart Group announces positive half year financials
And announces plans to expand existing data centre
