Outsourcery enjoys legal action at Keoghs with Skype

Keoghs, a Top 100 law firm, is to deploy Skype for Business from MSP Outsourcery. The Bolton- headquartered firm is a UK leader in providing legal and claims-related services to the insurance industry.

Keoghs has served insurers, public sector and corporate organisations for over 45 years, with rapid growth in recent years leading to over 1,200 staff being employed. This growth has been enabled by a strong focus on process-driven, technology-enabled ways of working.

A dramatic increase in call volumes was putting a growing strain on the firm’s inflexible and ageing private branch exchange (PBX)-based telephony system. It needed a new solution, with the flexibility to support the next stage of growth, with cost effective scalability that avoided the significant upfront capital cost of a traditional hardware PBX.

Darrell Burnell, IT programme manager at Keogh’s, said: “With an immediate telephony capacity challenge and the on-premises PBX nearing the end of its contract, we required a replacement that could be deployed quickly.

“We were eager to move to a cloud-based solution that would also have the potential to embrace Microsoft’s Cloud PBX with PSTN calling when it is available.”

Outsourcery has been able to fully support a hybrid cloud model with deployment options across Outsourcery’s O-Cloud and Office365 Cloud PBX.

Keoghs will be able to take full advantage of the unified communications capability of Skype for Business by combining voice, video, desktop sharing, conferencing, instant messaging and user presence in one user interface, which is accessible from any device.

Outsourcery is also able to support Keoghs with a related call centre and call recording functionality.

Outsourcery CEO Piers Linney (pictured) said: “Our aim is to take potentially complex projects and make them simple for our clients and it’s great that Keoghs have recognised our ability to do just that.

We are committed to working with both our customers and Microsoft to take full advantage of the voice capability of Skype for Business in the cloud.”

The deal, estimated to be worth around £150,000 per annum, is a boon to cash-strapped and loss-making Outsourcery, which last week announced that partner Vodafone would be extending its loan arrangements with the company.

@AntonySavvas