Cloud contact centre firm NewVoiceMedia gets $30m funding

Cloud contact solutions provider NewVoiceMedia has secured $30 million in a new round of funding. New investor BGF Ventures joined existing investors Bessemer Venture Partners (BVP), Eden Ventures, Highland Capital Partners Europe, Salesforce Ventures and Technology Crossover Ventures (TCV).

The new investment will accelerate NewVoiceMedia’s international growth plans, with particular emphasis on the North American market, driven by further expansion of its US-based sales, marketing and professional services.

NewVoiceMedia’s cloud customer contact platform integrates seamlessly with Salesforce to connect organisations with their customers worldwide, enabling them to deliver a personalised and unique customer experience and drive a more effective sales and marketing team.

The UK company now serves more than 500 customers spanning 128 countries, including Canadian Cancer Society, JustGiving, Lumesse, MobileIron, Qlik, TNT and Wowcher.

Rory Stirling, BGF Ventures, said: “At BGF Ventures we look to back UK companies that have the ambition and potential to be global technology leaders, we believe NewVoiceMedia will be one of the most successful software companies to emerge from Europe this decade.”

“Salesforce Ventures is committed to investing in technology that extends our offerings and makes our customers even more successful”, said John Somorjai, EVP of corporate development and Salesforce Ventures, Salesforce. “NewVoiceMedia is a great example of the amazing innovation and commitment to customer success that we’re seeing across Europe.”

Jonathan Gale, CEO of NewVoiceMedia, said: “The additional capital from Salesforce Ventures reinforces our position within the Salesforce ecosystem and gives us access to the most experienced and innovative cloud executives, ecosystem and customers to ensure we maintain our impressive growth rate.”

In its last financial year the company grew its international new business by more than 500 percent.

@AntonySavvas