Mitel has hired Jane Brett as the head of contact centre sales in EMEA. Brett has over 18 years’ experience in contact centres working with Fortune 500/FTSE 250 companies around the globe.
The appointment follows a retooling of Mitel’s contact centre portfolio designed to meet growing demand for mobile, cloud and multimedia capabilities.
Jonathan Sharp, sales and marketing director at Britannic Technologies, said: “It’s great to see Mitel’s commitment to the contact centre market. At Britannic technologies, we have invested in the official contact centre accreditation from Mitel, which has allowed us to differentiate our go-to-market strategy. Jane’s appointment only goes to affirm that investment makes sense.”
Graham Bevington, chief sales officer at Mitel, said: “Jane brings to Mitel a wealth of experience and knowledge specifically around enhancing the customer journey. The contact centre market for Mitel continues to be an important growth area.
“With the appointment of Jane and the ongoing enhancements to the MiContact Center portfolio, Mitel is well positioned for growth in the EMEA contact centre market.”
Security vendor Flashpoint debuts partner programme following $28m funding
Complex buying journeys and sprawling partner networks hampering customer experience, says Accenture
Datacentre provider Cyxtera says launch is “milestone in our go-to-market strategy”
Ensono highlights importance of mainframes still to major industries
Security vendor VASCO looks to replicate UK and German set up across EMEA
Splunk details investment in Partner+ programme at .conf2017