Sabio signs workforce optimisation deal with Verint

Sabio, the contact centre technology specialist, has added workforce optimisation capabilities from Verint Systems to its new Sabio OnDemand cloud-enabled hosted contact centre offering.

Sabio OnDemand powered by Verint provides contact centre operators with instant access to workforce optimisation technologies, and joins Sabio OnDemand powered by Avaya in Sabio’s expanding suite of hosted contact centre solutions.

Sabio OnDemand powered by Verint provides organisations with forecasting, scheduling, historical reporting, call recording, quality monitoring, speech analytics and performance management. The solution uses Sabio’s international virtual cloud-based hosting capability, and features pre-built connectors for most leading ACD and multi-channel routing platforms.

Sabio, which is an established partner of Verint, says the new solution is designed to offer scalability from tens of agents to thousands of contact centre personnel.

Sabio director Adam Faulkner said: “With Sabio OnDemand we’re looking to combine the best of both worlds, enabling organisations to continue trusting their customer engagement to proven best-in-class Verint workforce optimisation technology, but now delivering it via a more flexible, hosted model.”

“With its innovative on demand hosted proposition, Sabio is helping organisations take the guesswork out of migrating their contact centre operations to the cloud by effectively providing all the benefits of Verint’s best practice workforce optimisation expertise, but with none of the downsides of first-generation cloud solutions,” said Mike Pryke-Smith, VP of strategic partnerships for Emea at Verint.