FrontRange Turns Up Heat On Service Desk Management

FrontRange has made a number of changes to its Heat Discovery client management product to help simplify IT service management.

The updated version, Heat Discovery 9.3 will allow end users to generate their own custom searches with multiple criteria and across specified organisational units via its new Advanced Search capability in the Web Control Centre.

Alert triggers

FrontRange is also introducing new alerting features that can be granularly configured, allowing the administrator to determine which exact discovered data changes trigger alerts and emails by the Discovery System. Additionally, Heat Discovery 9.3 introduces organisational-unit-specific, client audit settings giving customers more flexibility for site and client-type specific audits.

As well as search, alerting, and organisational client configurations, the product now boasts idle agents for locked down machines and login credentials based on Active Directory groups.

Udo Waibel, chief technology officer at FrontRange said that in today’s complex environments, knowing exactly what hardware and software you have and where it is on the network is a “real challenge”.

“Heat Discovery makes it easy for organisations to gain better control of their complex IT infrastructures and improve end-user productivity,” he said. “With Heat Discovery, FrontRange’s customers are able to reduce time spent to track down hardware by up to 95 percent.”

A Gartner analyst said that having an accurate idea of what hardware and software is installed in the environment is a necessity. “Essentially, if you don’t know what is installed, then it is impossible to keep track of or manage it,” said research director, Patricia Adams.