Moxie, which makes enterprise social software, has signed up for Salesforce’s cloud, which it hopes will speed up connections between its customers.
Dubbed “Spaces by Moxie” the set up will provide communication channels, including chat, email and a knowledgebase. There is also Spaces Connect which will be Moxie’s integration framework which will connect “Spaces by Moxie” with Salesforce.com’s Service Cloud.
Nikhil Govindaraj, vice president of products at Moxie Software said using Salesforce’s cloud will help businesses connect with their customers faster and become more responsive across multiple communication channels.
It means that the company can link with its clients back offices much better and shows the sorts of arrangements that the channel will have to provide enterprises.
Moxie uses Service Cloud Contact and Case management capabilities and can provide agents with immediate on-demand access to Service Cloud contacts and cases.
It can also auto-navigate to Service Cloud contacts, cases and histories and maintain threaded communication for consistency and access by Service Cloud users.
The system has to handle millions of interactions cost-effectively and protect critical information with the latest security technology, Govindaraj said.
The service provides cross-channel interaction history to Service Cloud users and allows for single sign-on so that customers do not know that the system is made up of different parts.
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